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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Hello, I'm writing not as a user but as a service provider.Some of our customers are using Zendesk Support and have voi...
Posted Apr 30, 2021 · Max Grobecker
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One of our chat agents is in fact a chatbot. Say for example, a chatbot receives a negative rating and passes the chat t...
Posted May 07, 2021 · Valentina Sinichenko
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Hello! I'd like to have the Inline pictures function that we have for Agents but for End Users. We are a company that ...
Posted May 05, 2021 · Carlos Delgado
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解決済みのチケットに対して、補足チケットを作成し、Social messegingのLINEのチャネルを利用しメッセージを送信するということができない。現状、LINEのチャネルでの返信は、終了になっていないチケットのみとなるため、チケットを...
Posted May 06, 2021 · ADDS-SUPPORT1
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Hi, I believe that this request has been raised up before, I would like to request it again. Hope that we can change ...
Posted May 06, 2021 · Nurul Ashikin
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We calculate agents weekly stats by having to manually add up their number of "updates" and "Solved". If the agents were...
Posted May 02, 2021 · Mary Cares
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BonjourDans Talk, un agent indique qu'il souhaite répondre avec son téléphone.Un client appelle.Le téléphone de l'ag...
Posted May 06, 2021 · Administrateur -
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It would be great if we can connect Larks with Zendesk as we have several partner across the countries that using Larks ...
Posted Mar 05, 2021 · Coda Payments
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Bonjour, La limitation d'envoi de pièces jointes à 7Mo avant transformation de celles-ci en liens pose problème à nos ...
Posted May 10, 2021 · Zahida BUCKSUN
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Now if I use "updated" to search ticket in Support,it will search "The date of the most recent ticket update." instead ...
Posted May 11, 2021 · 蘇詩婷
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