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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Please expose the API calls for submitting answers with the new CSAT(Survey) feature as we can do with the legacy CSAT. ...
Posted Feb 17, 2025 · Tijn vs
2
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0
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2
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Hello, I recently perused this support article about Zendesk's handling of bounced email notifications/undeliverable em...
Posted Apr 06, 2017 · StephanieSmith
206
Followers
160
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125
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Do we have any plugins for Zendesk - Helix BMC integration?
Posted Feb 03, 2025 · Gaganreet Singh
1
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1
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If the tickets are put into Pending or On Hold status and a email delivery notice is triggered, is there any way to set ...
Posted Feb 26, 2025 · Devo
2
Followers
1
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2
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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Feb 26, 2025 · Stephen Whyte
2
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2
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If responding to a user in a different language, the translate button only translates what they had written, not what yo...
Posted Feb 27, 2025 · Marcel
1
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1
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Hi team - as a limitation of the current Zendesk UI, Full Admins or systems owners cannot modify, edit, or delete person...
Posted Nov 18, 2024 · Santino Scibelli
3
Followers
5
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3
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Feature Request Summary: Within Zendesk, Admins/Team Leads are able to set themselves to invisible so they can view ti...
Posted May 31, 2022 · Sydney Neubauer
17
Followers
29
Votes
12
Comments
Feature Request Summary: Macro: Add attachment functionality in 'Side conversation via email' actions Description/Us...
Posted Sep 14, 2022 · Mazriff Mazalan
17
Followers
19
Votes
10
Comments
We have a lot of customers who email multiple people within our business (agents and non agents) with an enquiry. This r...
Posted Mar 22, 2022 · Kristian Andrejewskis
6
Followers
3
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4
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