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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...
Posted Sep 27, 2021 · سعيدة | Saeeda
33
Followers
29
Votes
21
Comments
Hi all, I wanted to ask the community if someone has an answer to avoid cherry picking from the agents homepage without ...
Posted Feb 17, 2025 · Daniel Jarque
2
Followers
0
Votes
2
Comments
It would be nice to have the ability to filter team members and only show which users are actually using a license. Curr...
Posted Nov 18, 2022 · Dario Va
8
Followers
4
Votes
4
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Jul 11, 2024 · Hannah Lucid
5
Followers
5
Votes
5
Comments
Hi, We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it require...
Posted Feb 13, 2025 · Alvin Ronnie Caballero
2
Followers
0
Votes
9
Comments
Hey all, We've recently switched over to the new CSAT experience in Zendesk but have noticed that our agents are no long...
Posted Oct 18, 2024 · Chris Nugent
20
Followers
38
Votes
16
Comments
We'd love to be able to target tickets that have an attachment. This would streamline internal workflows by removing unc...
Posted Jun 28, 2018 · Neil Skilton
51
Followers
50
Votes
37
Comments
Reference URL:https://support.zendesk.com/hc/en-us/articles/5369977909786 As noted in the above article, it is good ...
Posted Mar 09, 2023 · 泉川
3
Followers
0
Votes
1
Comment
Overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, adm...
Posted Oct 10, 2023 · Sydney Neubauer
36
Followers
19
Votes
26
Comments
When initiating an outbound text to a customer, their response to that message opens up a new ticket, as opposed to stay...
Posted Feb 20, 2025 · Matt
1
Follower
0
Votes
1
Comment