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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Hi, When I bulk import organizations, if the import includes an organization in a different case than an existing acco...
Posted Jul 19, 2021 · Lisa Anders
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It would be great to have a drop-down option within the main search to select the priority of tickets to look at. At the...
Posted Jul 08, 2021 · Rina
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It would be helpful if an organization's tag is automatically added to all users in that org. Context: We want to filte...
Posted Jul 07, 2021 · Kulsum Kankodi
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Feature Request Summary: Zendesk should create a custom field type that is a "User Lookup", that could work from eithe...
Posted Jul 15, 2021 · Sam
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レポートを決まった時間にメールで自動送信することを考えているのですが、その際にメールに添付される形ではなく、メール本文中にレポートのグラフ(画像)を挿入した形で確認しやすくしたいです。 以上、よろしくお願いいたします。
Posted Jul 07, 2021 · SDC Admin
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You can select Shift and copy a continuous string or grouping of text in the comments section of a ticket, but we can no...
Posted Jul 08, 2021 · Robert Grummer
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We are migrating users from one instance of zendesk to another Zendesk as part of project of consolidation of Zendesk in...
Posted Jul 14, 2021 · Sanjay Singh
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For BULK EMAIL: I manually sending and selecting contacts for bulk email, selecting all leads, and the zendesk system wi...
Posted Jul 26, 2021 · B2B Support
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Agent can see bot chat or not How to Agent handover bot chat (Conversation not transfer to agent)
Posted Jul 26, 2021 · GUNPUNNEE G
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Feature Request Summary: Zendesk Support should display security warning for tickets imported via the GMail connector ...
Posted Jul 29, 2021 · Michael Harrod
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