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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Feature request: Back referencing support email address use in triggers (and others)
      It would be a very nice feature to be able to see at a glance where a support address is referenced in triggers and othe...

      Posted Apr 08, 2021 · Nathan Purcell

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      Auto-complete function OFF
      In order to prevent misdirection, we would like to have a mechanism to turn off the auto-complete function that displays...

      Posted Apr 23, 2021 · 長野 貴弘

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      API: Add helpful information to job_statuses output to improve monitoring
      Using https://xxx.zendesk.com/api/v2/job_statuses.json I realised that there is a "Completed at" message, but no "Submit...

      Posted Apr 15, 2021 · Olli

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      Allow the optional ability to unclose tickets
      The decision on whether closed tickets can never be reopened should be up to the organization, not Zendesk. The preventi...

      Posted Apr 08, 2021 · Justin Griep

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      I want to change the sort order of agents for each group
      In our operation, the same agent belongs to multiple groups, soThe number of people in the group is a little large, but ...

      Posted Apr 15, 2021 · 蘇詩婷

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      Change title of ticket bij end user
      Our end users want to change the title of their tickets.  Can you make that possible. Kind regards. Trace van der Sal...

      Posted Apr 15, 2021 · Trace van der Salm

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      I want to exclude "desu", "masu", "naru", "do", "not", etc. from the search target in the Japanese search of the help center. ヘルプセンターの日本語検索で「です」「ます」「なる」「する」「ない」などを検索対象から外すストップワードとしたい
      English translation added by Zendesk Community Team via Google Translate:    The search accuracy is extremely low beca...

      Posted Apr 14, 2021 · 洋一 安部

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      Zendesk agent
      If you are being inactive on a ticket and are looking for a reply it will auto-erase anything you have put after some mi...

      Posted Mar 20, 2021 · Juan Avalos

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      I want to assign a ticket when replying to an email. メールの返信の際のチケット割当をしたい
      English translation added by Zendesk Community Team via Google Translate:  When dealing with customers by email For ex...

      Posted Apr 20, 2021 · 管理者アカウント

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      I want you to be able to look up the ticket ID created by "Search" on the reporting screen. レポーティング画面の「検索」で作成されたチケットIDを調べられるようにして欲しい
      English translation added by Zendesk Community Team via Google Translate:  I want you to be able to look up the ticket ...

      Posted Apr 20, 2021 · 内山 芙美子

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