Recent searches


No recent searches

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

New post

Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...

Posted Dec 04, 2024 · Chaitali Pathak

5

Followers

1

Vote

7

Comments


Dear Customers,   We are excited to launch our latest version of the updated product tray!   For ease of collecting  fee...

Posted Jan 17, 2025 · Shawna James

5

Followers

1

Vote

3

Comments


Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...

Posted Nov 21, 2023 · Mo Rizvi

26

Followers

7

Votes

16

Comments


Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...

Posted Sep 29, 2023 · Shawna James

7

Followers

2

Votes

0

Comments


We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Sep 29, 2023 · Shawna James

27

Followers

4

Votes

11

Comments


Summary: We request the ability for admins to configure the behavior of the system when a light agent creates a ticket a...

Posted Feb 24, 2025 · Scott Tynan

0

Followers

0

Votes

0

Comments


Since adding Language intent, we have noticed an increase in errors on tickets where an agent will fill in custom fields...

Posted Feb 11, 2025 · Sloan

2

Followers

0

Votes

3

Comments


Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets. O...

Posted Jan 06, 2021 · Matt Barry

15

Followers

16

Votes

7

Comments


Summary: We request the ability to set comments made by light agents to be public by default and to manually choose the ...

Posted Feb 24, 2025 · Scott Tynan

0

Followers

0

Votes

0

Comments


Description: As an admin and agent, I am requesting a feature that allows us to record "skills" at the organization leve...

Posted Feb 07, 2025 · Scott Tynan

2

Followers

0

Votes

2

Comments