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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...
Posted Dec 04, 2024 · Chaitali Pathak
5
Followers
1
Vote
7
Comments
Dear Customers, We are excited to launch our latest version of the updated product tray! For ease of collecting fee...
Posted Jan 17, 2025 · Shawna James
5
Followers
1
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3
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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...
Posted Nov 21, 2023 · Mo Rizvi
26
Followers
7
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16
Comments
Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...
Posted Sep 29, 2023 · Shawna James
7
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2
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0
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
27
Followers
4
Votes
11
Comments
Summary: We request the ability for admins to configure the behavior of the system when a light agent creates a ticket a...
Posted Feb 24, 2025 · Scott Tynan
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Since adding Language intent, we have noticed an increase in errors on tickets where an agent will fill in custom fields...
Posted Feb 11, 2025 · Sloan
2
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3
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Would be great if we could leave a view as Active but the view didn't show in the view list unless it had >0 tickets. O...
Posted Jan 06, 2021 · Matt Barry
15
Followers
16
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7
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Summary: We request the ability to set comments made by light agents to be public by default and to manually choose the ...
Posted Feb 24, 2025 · Scott Tynan
0
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Description: As an admin and agent, I am requesting a feature that allows us to record "skills" at the organization leve...
Posted Feb 07, 2025 · Scott Tynan
2
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0
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2
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