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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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When some end users reply to tickets via email they have images in their email signatures. Is there any way to strip tho...

Posted Aug 05, 2024 · Jill Bragg

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Feature Request Summary:  The new agent workspace uses the requester's name in the tab for that particular ticket. This...

Posted Mar 02, 2022 · Ethan Smith

84

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114

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Currently the AI ticket summarization only summarizes public comments. Enabling this on all ticket comments would be ext...

Posted Sep 22, 2023 · Reshma Patel

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We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations a...

Posted Feb 18, 2020 · Catherine Bostwick

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Feature Request Summary When a user has no email address set it's still possible to send a public comment. That messag...

Posted Sep 25, 2023 · Vincent van Elsas

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Hello Zendesk Support team, We would like to change the color of the actual work in the Zendesk's front to improve the v...

Posted Feb 22, 2025 · Aneli Martínez

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Quick Overview: Currently, Zendesk does not allow for grouping of voicemail tickets so that they can all be directed to ...

Posted Feb 10, 2025 · Demi Winter

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Request: provide a tool for end-users so they can 'export' all their tickets, or their organization's tickets. Especiall...

Posted Jul 04, 2013 · Venky

108

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Hi,   We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it require...

Posted Feb 13, 2025 · Alvin Ronnie Caballero

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I need more functionality when it comes to Side Conversations with Teams. We heavily use it to communicate with our deve...

Posted Feb 21, 2025 · Robin Whitcher

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