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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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I use Zendesk custom objects to clone SFDC custom objects. In SFDC, two objects have a hierarchy. I would like to replic...

Posted Feb 21, 2025 · John Witt

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Surely this needs adding?   We can filter on the status “Open”, “Pending” and "On hold" tickets.  Please add “New ticket...

Posted Oct 01, 2024 · Gary Jackson

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We like to have an option to convert ticket updates that are flagged as an external comment on a ticket and arrive as an...

Posted Sep 04, 2023 · Dewi van Dijk

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Feature Request Summary:  Zendesk should have a feature which would allow the automatic redaction/removal of customer a...

Posted Nov 28, 2022 · SP Bhattacharya

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When a customer emails in for the first time, it would be really useful to have a Trigger set the "Requester:Organizatio...

Posted Jun 16, 2015 · Owen Jones

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We would like to propose an automatic refresh in the Views. Situation: New or updated requests (tickets) are received a...

Posted May 27, 2021 · Krista Zaloudek

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Hi, We would like to have the option to use Talk lines numbers in business rules conditions, similarly to "Receive at" ...

Posted Dec 19, 2022 · yanko.chakarov

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After extensive back-and-forth with ZD support, it appears that attaching videos to tickets via the Zendesk Support mobi...

Posted Feb 20, 2025 · Olivia Brown

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When initiating an outbound text to a customer, their response to that message opens up a new ticket, as opposed to stay...

Posted Feb 20, 2025 · Matt

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I have a feature request to increase the 10,000 character count limit for the End users Allowlist and Blocklist.We simpl...

Posted Feb 20, 2025 · Sascha Lütje-Gabain

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