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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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I use Zendesk custom objects to clone SFDC custom objects. In SFDC, two objects have a hierarchy. I would like to replic...
Posted Feb 21, 2025 · John Witt
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Surely this needs adding? We can filter on the status “Open”, “Pending” and "On hold" tickets. Please add “New ticket...
Posted Oct 01, 2024 · Gary Jackson
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We like to have an option to convert ticket updates that are flagged as an external comment on a ticket and arrive as an...
Posted Sep 04, 2023 · Dewi van Dijk
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Feature Request Summary: Zendesk should have a feature which would allow the automatic redaction/removal of customer a...
Posted Nov 28, 2022 · SP Bhattacharya
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When a customer emails in for the first time, it would be really useful to have a Trigger set the "Requester:Organizatio...
Posted Jun 16, 2015 · Owen Jones
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Automatic Refresh in Views
Not Planned
We would like to propose an automatic refresh in the Views. Situation: New or updated requests (tickets) are received a...
Posted May 27, 2021 · Krista Zaloudek
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Hi, We would like to have the option to use Talk lines numbers in business rules conditions, similarly to "Receive at" ...
Posted Dec 19, 2022 · yanko.chakarov
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After extensive back-and-forth with ZD support, it appears that attaching videos to tickets via the Zendesk Support mobi...
Posted Feb 20, 2025 · Olivia Brown
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When initiating an outbound text to a customer, their response to that message opens up a new ticket, as opposed to stay...
Posted Feb 20, 2025 · Matt
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I have a feature request to increase the 10,000 character count limit for the End users Allowlist and Blocklist.We simpl...
Posted Feb 20, 2025 · Sascha Lütje-Gabain
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