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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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I'd like to know if we can get more information in the change requester view. We have a lot of customers with similar na...
Posted Apr 06, 2021 · Joe Vita
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If you have same user(with same email address) for your multi-brands, you can only set one brand name for this user. You...
Posted Mar 23, 2021 · Innovative Connecting Pte. Limited
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We are integrating our zendesk instance with our document management system via API calls. During investigating issues i...
Posted Mar 23, 2021 · Nadja Kastellan
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Is there any way to add a prompt like "Are you sure you want to join a chat?" when you click the 'In Queue' button just ...
Posted Mar 23, 2021 · Dakota
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Scenario: The agent every day is adding a side conversation to many tickets to many people in the same message. Currentl...
Posted Mar 22, 2021 · Igor Czajkowski
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チケットを解決済で切る際は、必須項目を設定できるが、保留中チケットでは、必須項目の設定ができない。 例えば、ユーザーからの問い合わせに対して、ユーザーへさらに詳しい情報を頂きたいなど、追加でのヒアリングを必要とする場合に、こちら側の担当者...
Posted Apr 06, 2021 · シェルフィー株式会社
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I'd like to use a placeholder URL in the brand or agent signature that will allow the ticket requester to give feedback ...
Posted Mar 24, 2021 · Garrison Lovely
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The system should warn the user when email notification triggers are removed. The default names are confusing and do not...
Posted Apr 08, 2021 · Justin Griep
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エージェントワークスペース、サイトカンバセーションのチケット内における「最新のメッセージにジャンプ」ボタンをクリックした際の遷移先について提案があります。 現在は、該当のボタンをクリックするとメッセージの一番下にジャンプします。この状態だ...
Posted Mar 18, 2021 · 堀江 圭介
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I would love to see adjustable line spacing on chat transcripts. Sometimes there is a very long chat and I would like to...
Posted Mar 23, 2021 · Kenneth Rose
2
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1
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