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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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In order to prevent misdirection, we would like to have a mechanism to turn off the auto-complete function that displays...
Posted Apr 23, 2021 · 長野 貴弘
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Using https://xxx.zendesk.com/api/v2/job_statuses.json I realised that there is a "Completed at" message, but no "Submit...
Posted Apr 15, 2021 · Olli
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In our operation, the same agent belongs to multiple groups, soThe number of people in the group is a little large, but ...
Posted Apr 15, 2021 · 蘇詩婷
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We have been using it as a data source to run our metrics. It's great but there should be an option to select which fie...
Posted Apr 25, 2021 · Pedro Reis
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Our end users want to change the title of their tickets. Can you make that possible. Kind regards. Trace van der Sal...
Posted Apr 15, 2021 · Trace van der Salm
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It is currently impossible to see who's on the phone with a user (the picture only has a border outline if someone is ac...
Posted Apr 28, 2021 · Josh
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If you are being inactive on a ticket and are looking for a reply it will auto-erase anything you have put after some mi...
Posted Mar 20, 2021 · Juan Avalos
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English translation added by Zendesk Community Team via Google Translate: When dealing with customers by email For ex...
Posted Apr 20, 2021 · 管理者アカウント
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English translation added by Zendesk Community Team via Google Translate: I want you to be able to look up the ticket ...
Posted Apr 20, 2021 · 内山 芙美子
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https://support.zendesk.com/hc/en-us/articles/203662346 The satisfaction score is included on the export, but not the r...
Posted Apr 23, 2021 · Pedro Reis
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