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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Hello, As a BPO, we are creating a lot of instances for our customers. Many of them doesn't want to modify their D...
Posted May 17, 2021 · Denis Menard
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The original method for a Side Conversation includes the Agent Signature. However, the child ticket option for a Side C...
Posted May 11, 2021 · Jamie Noell
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We need to remove widgets from the channel/widget menu in zendesk support. Whe we create a new widget, there is no way, ...
Posted May 13, 2021 · Validda S.A.S
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One of our chat agents is in fact a chatbot. Say for example, a chatbot receives a negative rating and passes the chat t...
Posted May 07, 2021 · Valentina Sinichenko
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I would love a way to have a unique sound like a bell, that I can turn on and off with the click of a button, that goes ...
Posted May 12, 2021 · Corrine
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Bonjour, J'ai besoin, en tant qu'administrateur , de pouvoir modifier les valeurs d'un champ utilisateur sur des ticket...
Posted May 19, 2021 · Administrateur -
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Bonjour, La limitation d'envoi de pièces jointes à 7Mo avant transformation de celles-ci en liens pose problème à nos ...
Posted May 10, 2021 · Zahida BUCKSUN
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Now if I use "updated" to search ticket in Support,it will search "The date of the most recent ticket update." instead ...
Posted May 11, 2021 · 蘇詩婷
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The "click this button to link ticket" errors out unless there is text already in the Order# field AND the ticket has be...
Posted Mar 05, 2021 · Chase Blakeley
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We use guided mode for all of our support engineers. This works great during working hours however some engineers like t...
Posted May 17, 2021 · Ashleigh Bulmer
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