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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Reenvio de Pesquisa de Satisfação sem considerar uma interação
      Foi registrado o ticket support.zendesk.com/hc/requests/6624950 e solicitado que seja sugerida uma melhoria   Hoje temos...

      Posted May 24, 2021 · CAMILA RIBEIRO LEAO SANTOS

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      カスタムチケットフィールドにリンクを設置したい
      現在カスタムチケットフィールドを「お問い合わせフォーム」としてカスタマイズして使用しているのですが、サポートリクエストフォーム内にリンクを挿入して使用できるようにしてほしいです。意図としては、チケットフィールドにてテキストの入力欄を作成して...

      Posted Jun 21, 2021 · CoinTrade Support aI

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      Internal Notes in Side conversations not updating
      Hello, It would be a great functionality if when internal notes are updated on the child ticket, this is reflected in t...

      Posted May 12, 2021 · Daphne Camilleri

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      Feature Request: Autofill Requester Name
      Coming from Freshdesk and sorely missing that their system automatically filled in the requesters name into a ticket whe...

      Posted May 26, 2021 · Permanently deleted user

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      Data filter for Talk number on Dashboard: make aliasses (names) for the phone numbers
      In my reports i select a data  filter Talk number: and i select the zendesk number. I also make sure to show (display) ...

      Posted Jun 17, 2021 · Brecht Smit

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      Seguir seção e subseção para ser notificado de novo artigo e/ou comentário
      Olá! Com o aumento da subseção, as equipes possuem até 5 níveis de hierarquia. Sendo assim, os curadores devem seguir t...

      Posted May 24, 2021 · CAMILA RIBEIRO LEAO SANTOS

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      Restricting Data Shared On API
      APı's are used for sharing data with other applications and 3rd parties. Projects worldwide are genarally depends on out...

      Posted Jun 17, 2021 · Eski Admin Hesabı

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      Add Searchable Columns in Deleted Ticket View
      Currently the Deleted ticket view only has the columns ID, Subject, Date Deleted, and the Deleted By columns.  In other...

      Posted Jun 15, 2021 · Krista Zaloudek

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      Ability to specify creation date for side conversations
      What is the problem? Zendesk API users cannot specify the creation date while creating a side conversation on a ticket....

      Posted Jun 16, 2021 · Alper Kaan YILDIZ

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      Salesforceのチケットビューについて
      リクエスタのメールアドレスを表示できるようにしてほしい。 背景：情報共有のために利用しておりますが、メールアドレスを共有する必要があるため工数がかかっている

      Posted Jun 18, 2021 · Chiaki Hasegawa

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