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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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Hi,  When I bulk import organizations, if the import includes an organization in a different case than an existing acco...

Posted Jul 19, 2021 · Lisa Anders

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要望です。 ログインダイアログはシステム一意で、「アカウント登録」リンクのみ削除する方法はないとZendeskサポートの方より回答をいただきましたが、「誰でもチケットを送信可能」を有効にした状態で、サインインのダイアログから「アカウント登...

Posted Aug 05, 2021 · 青木 英樹

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Feature Request Summary:  Zendesk should create a custom field type that is a "User Lookup", that could work from eithe...

Posted Jul 15, 2021 · Sam

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We are migrating users from one instance of zendesk to another Zendesk as part of project of consolidation of Zendesk in...

Posted Jul 14, 2021 · Sanjay Singh

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For BULK EMAIL: I manually sending and selecting contacts for bulk email, selecting all leads, and the zendesk system wi...

Posted Jul 26, 2021 · B2B Support

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Agent can see bot chat or not How to  Agent handover bot chat (Conversation not transfer to agent)

Posted Jul 26, 2021 · GUNPUNNEE G

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Dear Zendesk, unfortunately our customers also see the suggestions for articles of other groups during ticket submissio...

Posted Aug 09, 2021 · Florentin Brendler

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Bonjour, Nous avons changé notre nomenclature de tags et souhaiterions pouvoir renommer certains tags de manière rétroa...

Posted Aug 17, 2021 · Lizzie Jais

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Hi , about API created users ,how can we add admin's name to CC list when sending invitation email to end user. Or some ...

Posted Aug 20, 2021 · Meri Aydinyan

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Feature Request Summary:  Zendesk Support should display security warning for tickets imported via the GMail connector ...

Posted Jul 29, 2021 · Michael Harrod

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