Recent searches
No recent searches
Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
Show all
Sort by recent activity
Feature Request Summary: We would like to request verification of secure email certificates such as especially SMIME ...
Posted Oct 10, 2021 · Simon Blouner (midlertidig)
3
Followers
2
Votes
0
Comments
To date the steps of using the search are to click the magnifying glass, enter your text, and then click enter on keyboa...
Posted Oct 07, 2021 · Meg Gunther
3
Followers
4
Votes
0
Comments
Dear Zendesk Team. Currently we have problems with our agents, where our agents often close tickets to avoid filling in...
Posted Oct 06, 2021 · Michael Arief
3
Followers
2
Votes
0
Comments
Imagine such a scenario: I have a customer with his profile in Zendesk including the phone number 96612345678. This cust...
Posted Oct 14, 2021 · Zendesk Admin
2
Followers
0
Votes
0
Comments
Sugiro possibilidade de apresentar o nome e e-mail no momento da seleção dos agentes que farão parte do grupo de atendim...
Posted Oct 13, 2021 · Natali de Lima Felix Tiengo
1
Follower
0
Votes
0
Comments
Sometimes we have general problems. And then we get a similar ticket from all our teachers. Is there a possibility to sh...
Posted Oct 14, 2021 · Michiel De Pauw
1
Follower
-1
Votes
0
Comments
It would be very useful if the side conversations could also be printed when printing tickets. Since we have to print ma...
Posted Aug 31, 2021 · José Mejia
1
Follower
1
Vote
0
Comments
I need to be able to edit the subject and description field for one custom form that I am using for Spanish-speaking use...
Posted Oct 06, 2021 · Tom Dawson
1
Follower
0
Votes
0
Comments
Existing trigger emails a group of agents when an action is taken on a ticket. We would like an option to email "everyon...
Posted Oct 14, 2021 · Sadie
1
Follower
1
Vote
0
Comments