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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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When a customer attaches a file to the ticket, we are required to download the file to open. We'd like a feature within ...
Posted Dec 20, 2024 · Charissa Pena
5
Followers
3
Votes
6
Comments
Overview:Currently, it seems that agents need to navigate to the Admin Center to create personal macros, which is not id...
Posted Jan 13, 2025 · Willi Emmerich
3
Followers
1
Vote
3
Comments
As of the last week or so-- purportedly without any changes from our ZD admins to our ZD configuration-- the left-hand s...
Posted Feb 19, 2025 · Doug Young
2
Followers
0
Votes
2
Comments
Triggers have lots of Actions, but those don't include the ability to add an Internal Note. In some instances, if a case...
Posted Mar 28, 2016 · Satia Stevens
144
Followers
199
Votes
60
Comments
Please allow us to add a comment to an open ticket via trigger. I'd like a public record of the comment I sent out to m...
Posted Jul 24, 2013 · Alexandra Gregory
86
Followers
111
Votes
56
Comments
Currently, using the CC's and Followers version, our customers who are signed into their Zendesk accounts can use the Su...
Posted Jul 22, 2022 · Dave Jensen
3
Followers
5
Votes
2
Comments
Please, add number fields to chat. It doesn't make a lot of sense to only accept text for input from customers……We want ...
Posted Feb 13, 2025 · Bruno Alcantara
2
Followers
1
Vote
2
Comments
1. We have many custom object lookup fields but due to this limitation mention in this articlehttps://support.zendesk.co...
Posted Feb 18, 2025 · Evangelina Dalabehera S
1
Follower
0
Votes
1
Comment
Please expose the API calls for submitting answers with the new CSAT(Survey) feature as we can do with the legacy CSAT. ...
Posted Feb 17, 2025 · Tijn vs
1
Follower
0
Votes
1
Comment
Hi all, I don't know if this has been brought up already so I'll create a new post. We've been having some issues s...
Posted Feb 18, 2025 · Nele Dejonghe
3
Followers
0
Votes
2
Comments