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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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When a customer attaches a file to the ticket, we are required to download the file to open. We'd like a feature within ...

Posted Dec 20, 2024 · Charissa Pena

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Overview:Currently, it seems that agents need to navigate to the Admin Center to create personal macros, which is not id...

Posted Jan 13, 2025 · Willi Emmerich

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As of the last week or so-- purportedly without any changes from our ZD admins to our ZD configuration-- the left-hand s...

Posted Feb 19, 2025 · Doug Young

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Triggers have lots of Actions, but those don't include the ability to add an Internal Note. In some instances, if a case...

Posted Mar 28, 2016 · Satia Stevens

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Please allow us to add a comment to an open ticket via trigger. I'd like a public record of the comment I sent out to m...

Posted Jul 24, 2013 · Alexandra Gregory

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Currently, using the CC's and Followers version, our customers who are signed into their Zendesk accounts can use the Su...

Posted Jul 22, 2022 · Dave Jensen

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Please, add number fields to chat. It doesn't make a lot of sense to only accept text for input from customers……We want ...

Posted Feb 13, 2025 · Bruno Alcantara

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1. We have many custom object lookup fields but due to this limitation mention in this articlehttps://support.zendesk.co...

Posted Feb 18, 2025 · Evangelina Dalabehera S

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Please expose the API calls for submitting answers with the new CSAT(Survey) feature as we can do with the legacy CSAT. ...

Posted Feb 17, 2025 · Tijn vs

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Hi all,   I don't know if this has been brought up already so I'll create a new post.    We've been having some issues s...

Posted Feb 18, 2025 · Nele Dejonghe

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