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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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Hello, Is there a way to hide the unnecessary view channels?  See below - Thanks, Carlos  

Posted Aug 03, 2021 · Carlos Arranaga

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Hello Team,We use “Zendesk Support for Jira” app (more details in “Using the Zendesk Support for Jira integration” artic...

Posted Feb 18, 2025 · Vitalii Petrus

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Introduction Prior to a recent update, the "Home" tab in Zendesk provided a critical function for agents by displaying n...

Posted Feb 19, 2025 · Dana B

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TITLE: Scheduling macro updates Please give a quick overview of your product feature request or feedback and note who i...

Posted Nov 27, 2023 · Tricia Pearson

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It appears that changing the order of the View trees is not possible, and by default, the Shared views tree is positione...

Posted Jun 19, 2024 · Tomas Pavlas

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This feature request is about log collection in Zendesk. The current way of collecting logs is not scalable in a Zendesk...

Posted Feb 12, 2025 · Preethi Paramasivam

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Exporting a single messaging conversation is not possible in Zendesk. Print and save as PDF option does not include the...

Posted Mar 16, 2023 · Youshita Fathi

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Hi,  I have already enquired this request / issue with Zendesk Support Team and they said are considering to implement ...

Posted Nov 16, 2023 · Keigo ishizaka

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 I would like to make new trigger using sender email address like:   IF sender email is some@thing.com THEN do action....

Posted Jan 24, 2017 · Mikko Virtanen

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Hi All, My team would really benefit from having an option to set ticket colours based on their priority so that when v...

Posted Feb 22, 2021 · Ken Tong

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