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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Hello, Is there a way to hide the unnecessary view channels? See below - Thanks, Carlos
Posted Aug 03, 2021 · Carlos Arranaga
7
Followers
3
Votes
5
Comments
Hello Team,We use “Zendesk Support for Jira” app (more details in “Using the Zendesk Support for Jira integration” artic...
Posted Feb 18, 2025 · Vitalii Petrus
2
Followers
1
Vote
2
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Introduction Prior to a recent update, the "Home" tab in Zendesk provided a critical function for agents by displaying n...
Posted Feb 19, 2025 · Dana B
1
Follower
0
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1
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TITLE: Scheduling macro updates Please give a quick overview of your product feature request or feedback and note who i...
Posted Nov 27, 2023 · Tricia Pearson
5
Followers
3
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3
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It appears that changing the order of the View trees is not possible, and by default, the Shared views tree is positione...
Posted Jun 19, 2024 · Tomas Pavlas
3
Followers
3
Votes
3
Comments
This feature request is about log collection in Zendesk. The current way of collecting logs is not scalable in a Zendesk...
Posted Feb 12, 2025 · Preethi Paramasivam
3
Followers
2
Votes
4
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Exporting a single messaging conversation is not possible in Zendesk. Print and save as PDF option does not include the...
Posted Mar 16, 2023 · Youshita Fathi
8
Followers
7
Votes
3
Comments
Hi, I have already enquired this request / issue with Zendesk Support Team and they said are considering to implement ...
Posted Nov 16, 2023 · Keigo ishizaka
5
Followers
2
Votes
3
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I would like to make new trigger using sender email address like: IF sender email is some@thing.com THEN do action....
Posted Jan 24, 2017 · Mikko Virtanen
88
Followers
56
Votes
73
Comments
Hi All, My team would really benefit from having an option to set ticket colours based on their priority so that when v...
Posted Feb 22, 2021 · Ken Tong
14
Followers
11
Votes
10
Comments