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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Automatic Refresh in Views
Not Planned
We would like to propose an automatic refresh in the Views. Situation: New or updated requests (tickets) are received a...
Posted May 27, 2021 · Krista Zaloudek
161
Followers
153
Votes
132
Comments
Surely this needs adding? We can filter on the status “Open”, “Pending” and "On hold" tickets. Please add “New ticket...
Posted Oct 01, 2024 · Gary Jackson
5
Followers
6
Votes
4
Comments
We like to have an option to convert ticket updates that are flagged as an external comment on a ticket and arrive as an...
Posted Sep 04, 2023 · Dewi van Dijk
5
Followers
6
Votes
3
Comments
Feature Request Summary: Zendesk should have a feature which would allow the automatic redaction/removal of customer a...
Posted Nov 28, 2022 · SP Bhattacharya
9
Followers
5
Votes
5
Comments
When a customer emails in for the first time, it would be really useful to have a Trigger set the "Requester:Organizatio...
Posted Jun 16, 2015 · Owen Jones
57
Followers
32
Votes
51
Comments
Hi, We would like to have the option to use Talk lines numbers in business rules conditions, similarly to "Receive at" ...
Posted Dec 19, 2022 · yanko.chakarov
32
Followers
19
Votes
33
Comments
After extensive back-and-forth with ZD support, it appears that attaching videos to tickets via the Zendesk Support mobi...
Posted Feb 20, 2025 · Olivia Brown
0
Followers
0
Votes
0
Comments
When a customer attaches a file to the ticket, we are required to download the file to open. We'd like a feature within ...
Posted Dec 20, 2024 · Charissa Pena
5
Followers
3
Votes
6
Comments
Overview:Currently, it seems that agents need to navigate to the Admin Center to create personal macros, which is not id...
Posted Jan 13, 2025 · Willi Emmerich
3
Followers
1
Vote
3
Comments
As of the last week or so-- purportedly without any changes from our ZD admins to our ZD configuration-- the left-hand s...
Posted Feb 19, 2025 · Doug Young
2
Followers
0
Votes
2
Comments