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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Feature Request Summary: Zendesk should have a feature which would allow the automatic redaction/removal of customer a...
Posted Nov 28, 2022 · SP Bhattacharya
9
Followers
5
Votes
5
Comments
When a customer emails in for the first time, it would be really useful to have a Trigger set the "Requester:Organizatio...
Posted Jun 16, 2015 · Owen Jones
57
Followers
32
Votes
51
Comments
Hi, We would like to have the option to use Talk lines numbers in business rules conditions, similarly to "Receive at" ...
Posted Dec 19, 2022 · yanko.chakarov
32
Followers
19
Votes
33
Comments
After extensive back-and-forth with ZD support, it appears that attaching videos to tickets via the Zendesk Support mobi...
Posted Feb 20, 2025 · Olivia Brown
0
Followers
0
Votes
0
Comments
When a customer attaches a file to the ticket, we are required to download the file to open. We'd like a feature within ...
Posted Dec 20, 2024 · Charissa Pena
5
Followers
3
Votes
6
Comments
Overview:Currently, it seems that agents need to navigate to the Admin Center to create personal macros, which is not id...
Posted Jan 13, 2025 · Willi Emmerich
3
Followers
1
Vote
3
Comments
As of the last week or so-- purportedly without any changes from our ZD admins to our ZD configuration-- the left-hand s...
Posted Feb 19, 2025 · Doug Young
2
Followers
0
Votes
2
Comments
Triggers have lots of Actions, but those don't include the ability to add an Internal Note. In some instances, if a case...
Posted Mar 28, 2016 · Satia Stevens
144
Followers
199
Votes
60
Comments
Please allow us to add a comment to an open ticket via trigger. I'd like a public record of the comment I sent out to m...
Posted Jul 24, 2013 · Alexandra Gregory
86
Followers
111
Votes
56
Comments
Currently, using the CC's and Followers version, our customers who are signed into their Zendesk accounts can use the Su...
Posted Jul 22, 2022 · Dave Jensen
3
Followers
5
Votes
2
Comments