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Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

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      Knowledge Capture App not Showing Images for Non-Default-Brand Help Centres
      I have spoken to your Support Team who have advised me to create this post to get some attention to the bug our users ar...

      Posted May 29, 2024 · Mitchell Lewsey

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      Trigger condition with evaluation of the numeric value in ticket field
      Answered
      In this moment the trigger condition based on numeric ticket field can only perform two basic stance: "Present" or "Not ...

      Posted Feb 14, 2022 · Riccardo Centomo

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      Show Sender Email Address By Default
      Please create an option to allow us to show sender email address by default, for all tickets created via email. Current...

      Posted Aug 26, 2021 · Kyle Hagborg

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      Allow editing of "Your email address" text description on "Submit a request"
      Answered
      We've been clients for 3 years now, but we still do not have the option to edit the "Your email address" text on the def...

      Posted Jul 12, 2017 · Stephen Clark

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      Views: custom names for columns
      Hi, Is there a way to customize names for columns in views? For example, we have "Prossima violazione dello SLA" (Next ...

      Posted Mar 15, 2022 · Leonardo Germinario

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      Feature request: Display archived tickets within the interaction history of a ticket
      Regrettably, there is no alternative method to access archived tickets aside from accessing the customer or user profile...

      Posted Mar 04, 2025 · Willi Emmerich

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      Printing Side Conversations
      We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations a...

      Posted Feb 18, 2020 · Catherine Bostwick

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      Dashboard Tabs and Unwanted Query Duplicates
      We recently completed a metrics audit for our instance and began 2020 by publishing a new series of dashboards for the a...

      Posted Feb 28, 2020 · Scott Pontasch

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      SLA Alerting in Minutes
      Planned
      Currently, the smallest breach you can set up to be alerted is coming up, is an hour. Everyone I've talked to who uses Z...

      Posted Sep 01, 2015 · Celia Cottle

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      Bring back visibility of CSAT Comments
      Hey all, We've recently switched over to the new CSAT experience in Zendesk but have noticed that our agents are no long...

      Posted Oct 18, 2024 · Chris Nugent

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