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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Feature Request Summary: We require tickets that have been updated by customers to notify our agents in increments of ...
Posted Aug 25, 2021 · Nathan Anderson
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3
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Feature Request Summary: We would like to request verification of secure email certificates such as especially SMIME ...
Posted Oct 10, 2021 · Simon Blouner (midlertidig)
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To date the steps of using the search are to click the magnifying glass, enter your text, and then click enter on keyboa...
Posted Oct 07, 2021 · Meg Gunther
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Dear Zendesk Team. Currently we have problems with our agents, where our agents often close tickets to avoid filling in...
Posted Oct 06, 2021 · Michael Arief
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Hi, I would like to know if it is possible to restart all counters and data. I used the account to make tests and i wa...
Posted May 21, 2021 · Daniel Castro
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Sugiro possibilidade de apresentar o nome e e-mail no momento da seleção dos agentes que farão parte do grupo de atendim...
Posted Oct 13, 2021 · Natali de Lima Felix Tiengo
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Hi,I would like to be able to also search by ticket number when using the Print Ticket History app.For the moment, it al...
Posted Aug 27, 2021 · Sergiu Boboc
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It would be very useful if the side conversations could also be printed when printing tickets. Since we have to print ma...
Posted Aug 31, 2021 · José Mejia
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I need to be able to edit the subject and description field for one custom form that I am using for Spanish-speaking use...
Posted Oct 06, 2021 · Tom Dawson
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Hello, When uploading a large attachment in a side conversation, there is no indication that the file is uploading . Th...
Posted Aug 26, 2021 · Daniella Gotsi
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