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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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At Cambly, we continuously need to edit the macro contents that are linked to DC. However, it is extremely hard to ...
Posted Sep 27, 2021 · سعيدة | Saeeda
33
Followers
29
Votes
22
Comments
I've noticed in Agent Workspace it is now possible to type a public reply as well as an internal note. However, when su...
Posted Jan 23, 2024 · Rolf Hayes
10
Followers
9
Votes
8
Comments
We only have email set up and so we don't have the “bell” to alarm us of internal messages or replies to our side conver...
Posted Feb 28, 2025 · Sarah Harrison
0
Followers
0
Votes
0
Comments
Sometimes our end users change their mind, think of a better way to summarise their issue or request that we change the ...
Posted Sep 20, 2012 · Donna Krischke
84
Followers
79
Votes
58
Comments
Please expose the API calls for submitting answers with the new CSAT(Survey) feature as we can do with the legacy CSAT. ...
Posted Feb 17, 2025 · Tijn vs
2
Followers
0
Votes
2
Comments
Hello, I recently perused this support article about Zendesk's handling of bounced email notifications/undeliverable em...
Posted Apr 06, 2017 · StephanieSmith
206
Followers
160
Votes
125
Comments
Do we have any plugins for Zendesk - Helix BMC integration?
Posted Feb 03, 2025 · Gaganreet Singh
1
Follower
0
Votes
1
Comment
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Feb 26, 2025 · Stephen Whyte
2
Followers
0
Votes
2
Comments
If responding to a user in a different language, the translate button only translates what they had written, not what yo...
Posted Feb 27, 2025 · Marcel
1
Follower
0
Votes
1
Comment
Hi team - as a limitation of the current Zendesk UI, Full Admins or systems owners cannot modify, edit, or delete person...
Posted Nov 18, 2024 · Santino Scibelli
3
Followers
5
Votes
3
Comments