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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Feature Request Summary: Within Zendesk, Admins/Team Leads are able to set themselves to invisible so they can view ti...
Posted May 31, 2022 · Sydney Neubauer
17
Followers
29
Votes
12
Comments
Feature Request Summary: Macro: Add attachment functionality in 'Side conversation via email' actions Description/Us...
Posted Sep 14, 2022 · Mazriff Mazalan
17
Followers
19
Votes
10
Comments
We have a lot of customers who email multiple people within our business (agents and non agents) with an enquiry. This r...
Posted Mar 22, 2022 · Kristian Andrejewskis
6
Followers
3
Votes
4
Comments
Hi all, I wanted to ask the community if someone has an answer to avoid cherry picking from the agents homepage without ...
Posted Feb 17, 2025 · Daniel Jarque
2
Followers
0
Votes
2
Comments
It would be nice to have the ability to filter team members and only show which users are actually using a license. Curr...
Posted Nov 18, 2022 · Dario Va
8
Followers
4
Votes
4
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Jul 11, 2024 · Hannah Lucid
5
Followers
5
Votes
5
Comments
Hi, We got a Zendesk system that have multiple Brans with different companies. One Company is using SSO and it require...
Posted Feb 13, 2025 · Alvin Ronnie Caballero
2
Followers
0
Votes
9
Comments
We'd love to be able to target tickets that have an attachment. This would streamline internal workflows by removing unc...
Posted Jun 28, 2018 · Neil Skilton
51
Followers
51
Votes
37
Comments
Reference URL:https://support.zendesk.com/hc/en-us/articles/5369977909786 As noted in the above article, it is good ...
Posted Mar 09, 2023 · 泉川
3
Followers
0
Votes
1
Comment
Overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, adm...
Posted Oct 10, 2023 · Sydney Neubauer
36
Followers
19
Votes
26
Comments