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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Zendesk is committed to continuously improving our ticket sharing functionality and we’d like your feedback to help guid...
Posted Dec 04, 2024 · Chaitali Pathak
5
Followers
1
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7
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Dear Customers, We are excited to launch our latest version of the updated product tray! For ease of collecting fee...
Posted Jan 17, 2025 · Shawna James
7
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1
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3
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Hello Zendesk Community! As a Product Manager at Zendesk, I’m pleased to inform you that we're actively exploring new w...
Posted Nov 21, 2023 · Mo Rizvi
26
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16
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Welcome to the Product Feedback Topic for Zendesk's Ticketing System (Support)! No one knows our products better than ...
Posted Sep 29, 2023 · Shawna James
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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...
Posted Sep 29, 2023 · Shawna James
27
Followers
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11
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Right now, tickets created from Talk voicemails do not have the First Reply Time SLA target applied because they lack an...
Posted Dec 30, 2020 · Tom Metz
34
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27
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Actualmente solo se puede tener 1 condición para mostrar un campo de formularios, se debería poder tener mas de una cond...
Posted Feb 03, 2025 · Melany Caceres
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2
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Currently in order to allow an agent to add an end user manually, the agent needs to have access to see all tickets. One...
Posted Jan 30, 2024 · David Kuehn
9
Followers
6
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7
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Currently, the ability to @mention another user is based on the user's role (e.g., Light Agents can't use @mention funct...
Posted Mar 10, 2023 · Kelly Prettner
4
Followers
2
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1
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Hello, we have a new and very restrictive password policy (enforced by reglementation). Now, our passwords must be of ...
Posted Mar 05, 2025 · Nicolas Leboeuf
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