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Feedback - Ticketing system (Support)
Share your feedback, ideas and experiences related to the use of our ticketing system (Support).
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Zendesk Search should look into attachments
Not Planned
Use Case: invoices being sent to Zendesk often only contain the invoice # within the attached invoice, so when searching...
Posted Feb 01, 2018 · Administrator
52
Followers
33
Votes
52
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this ...
Posted Jan 30, 2025 · Bobby Koch
6
Followers
3
Votes
6
Comments
Currently, if you have a support agent who is viewing a ticket in Agent Workspace and leaves for the day without closing...
Posted Jul 13, 2022 · Krista Zaloudek
10
Followers
6
Votes
6
Comments
SLA Alerting in Minutes
Planned
Currently, the smallest breach you can set up to be alerted is coming up, is an hour. Everyone I've talked to who uses Z...
Posted Sep 01, 2015 · Celia Cottle
120
Followers
83
Votes
94
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...
Posted Mar 04, 2025 · Andrei Vasin
4
Followers
9
Votes
3
Comments
What is the problem? I have custom drop-down fields, like product and root cause, that contain values that have become ...
Posted Jan 23, 2019 · Chris Fassano
62
Followers
83
Votes
40
Comments
We would like to use 2 factor authentication for Agenst every time.However the dialog box that "Don't ask again on this ...
Posted Feb 22, 2021 · サポートエンジニア
5
Followers
2
Votes
4
Comments
Surely this needs adding? We can filter on the status “Open”, “Pending” and "On hold" tickets. Please add “New ticket...
Posted Oct 01, 2024 · Gary Jackson
9
Followers
6
Votes
5
Comments
I got very excited for Agent Home when it mentioned that it automatically refreshed. I then realized this was only for M...
Posted May 20, 2024 · Aaron Doane
9
Followers
11
Votes
7
Comments
We have enabled suggest first reply, but during testing, we found that most tickets do not have suggest first reply. Can...
Posted Mar 06, 2025 · Pan Pan
0
Followers
0
Votes
0
Comments