Recent searches

No recent searches

Feedback - Ticketing system (Support)

Share your feedback, ideas and experiences related to the use of our ticketing system (Support).

New post
Show all
    Sort by recent activity
      SMTP Relay
      Hello,    As a BPO, we are creating a lot of instances for our customers. Many of them doesn't want to modify their D...

      Posted May 17, 2021 · Denis Menard

      2

      Followers

      3

      Votes

      0

      Comments

      Reenvio de Pesquisa de Satisfação sem considerar uma interação
      Foi registrado o ticket support.zendesk.com/hc/requests/6624950 e solicitado que seja sugerida uma melhoria   Hoje temos...

      Posted May 24, 2021 · CAMILA RIBEIRO LEAO SANTOS

      2

      Followers

      0

      Votes

      0

      Comments

      Feature Request: Autofill Requester Name
      Coming from Freshdesk and sorely missing that their system automatically filled in the requesters name into a ticket whe...

      Posted May 26, 2021 · Permanently deleted user

      2

      Followers

      0

      Votes

      0

      Comments

      Export the Customer List with the email on the profile for "Email", instead of leaving it blank for SSO users.
      I was told this isn't considered a bug, so here's a feature request. If an end-user or agent signed into Zendesk via SSO...

      Posted May 24, 2021 · CJ Johnson

      1

      Follower

      1

      Vote

      0

      Comments

      Data filter for Talk number on Dashboard: make aliasses (names) for the phone numbers
      In my reports i select a data  filter Talk number: and i select the zendesk number. I also make sure to show (display) ...

      Posted Jun 17, 2021 · Brecht Smit

      2

      Followers

      0

      Votes

      0

      Comments

      pouvoir modifier les valeurs d'un champ utilisateur sur des tickets clos afin d'avoir des statistiques correctes
      Bonjour, J'ai besoin, en tant qu'administrateur , de pouvoir modifier les valeurs d'un champ utilisateur sur des ticket...

      Posted May 19, 2021 · Administrateur -

      1

      Follower

      1

      Vote

      0

      Comments

      Seguir seção e subseção para ser notificado de novo artigo e/ou comentário
      Olá! Com o aumento da subseção, as equipes possuem até 5 níveis de hierarquia. Sendo assim, os curadores devem seguir t...

      Posted May 24, 2021 · CAMILA RIBEIRO LEAO SANTOS

      1

      Follower

      0

      Votes

      0

      Comments

      Disabling Guided Mode out of scheduled hours.
      We use guided mode for all of our support engineers. This works great during working hours however some engineers like t...

      Posted May 17, 2021 · Ashleigh Bulmer

      2

      Followers

      0

      Votes

      0

      Comments

      Add Searchable Columns in Deleted Ticket View
      Currently the Deleted ticket view only has the columns ID, Subject, Date Deleted, and the Deleted By columns.  In other...

      Posted Jun 15, 2021 · Krista Zaloudek

      2

      Followers

      0

      Votes

      0

      Comments

      Ability to specify creation date for side conversations
      What is the problem? Zendesk API users cannot specify the creation date while creating a side conversation on a ticket....

      Posted Jun 16, 2021 · Alper Kaan YILDIZ

      2

      Followers

      2

      Votes

      0

      Comments