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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Several of our support agents work across more than one group, for example an agent in Netherlands may also support a cu...
Posted Jul 05, 2021 · James Beniston
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Two of my agents have been sending responses to customers who have been sending in tickets, and the customers have been ...
Posted Jun 28, 2021 · Winter Belmont
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Repeated user notification
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We are having a bit of a problem with users creating multiple tickets. That means that potentially two or more agents ca...
Posted Jul 05, 2021 · Vladimir P
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Hello, I need to display a ticket via its URL (ex : zendesk.com/agent/tickets/001) without the user having to sign-in. ...
Posted Jun 30, 2021 · William POITEVIN
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Hi, We would like to add a CSAT at the bottom of our support email. With this, we hope to increase the response rate to...
Posted Jun 28, 2021 · Danja Overgaag
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Hey guys So I want to solve the following issue: Our agents categorize all tickets. For some tickets we would need furth...
Posted Jun 28, 2021 · Julia Zuber
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Im wondering if its possible to have sub groups when choosing a request form? Kind of like the conditional fields. So fo...
Posted Jun 25, 2021 · Edwin Woo
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Sending to the customer problem.
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Hello! I need help with the following problem.When a customer sends us an email (ticket)And i try to like respond with l...
Posted Jun 24, 2021 · Sebastian Schmidt
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We provide a solution (outside of Zendesk) that results in emails to our clients. If clients respond to these emails, a ...
Posted Jun 15, 2021 · Phil Dyer
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Hi, I have a requirement for a regex field that accepts a 9 digit number separated by a comma that can be used for mor...
Posted Jun 15, 2021 · Auf Mir
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