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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...
Posted Mar 06, 2024 · Daniel Silva
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3
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Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...
Posted Mar 23, 2023 · Kevin Zhou
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Dear Zendesk Product Team, We would like to share our suggestions for enhancing the customizable Dashboard for Agents....
Posted Oct 17, 2024 · Zhansaya Adyrbek
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Hello, we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible ...
Posted May 18, 2023 · Viktor Hristovski
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Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...
Posted Aug 12, 2022 · Emily Angel
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Hi All. I am having some trouble excluding an email address from receiving an auto-responder email. I have included so...
Posted Mar 03, 2022 · Haley W.
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Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have : ...
Posted Oct 09, 2020 · Loic Bouvet
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Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...
Posted Oct 04, 2023 · Amanda Hickman
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Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...
Posted Apr 24, 2024 · Rory Brown
7
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1
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Hello , I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get ...
Posted Jan 16, 2025 · A.A.K.
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