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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?
Posted Apr 18, 2024 · Jennifer Remler
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Hello I want to add a notify action to a trigger. On the new ticket, I want to send an mail to the assignee as main re...
Posted Dec 30, 2024 · Ido Shabi
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Has anyone found a good way to organize these tickets that are linked together? The way we operate is for every product ...
Posted Jul 11, 2024 · Jake Warren
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Our Zendesk application connected to Twitter and sometimes our customer send image via Twitter DM. In Zendesk the image ...
Posted Jul 23, 2024 · Rangga Putra Pertama
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In order to then map it with another tool, I would like to have the organisation name of the requester as a custom field...
Posted Oct 04, 2023 · Cláudia Araújo
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Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a parti...
Posted Mar 28, 2019 · Alex Thorwaldson
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Hello everyone! Hoping someone has a solution or lend some insight. I have frequently come across an issue where a user ...
Posted Nov 29, 2024 · Noelle Cheng
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Dear Community, I have a problem in that I sometimes accidentally click on Macros, which changes the ticket structure ...
Posted Nov 21, 2024 · Annika Werner
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Views - Folders
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Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...
Posted Aug 11, 2015 · Jamie Gregory
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I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...
Posted Dec 06, 2023 · MJ MJ
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