Recent searches

No recent searches

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

New post
Show all
    Sort by recent activity
      Email Set up
      Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...

      Posted Nov 28, 2024 · Partha Iyengar

      1

      Follower

      0

      Votes

      0

      Comments

      Email Forwarding ERROR/FAILED
      Answered
      Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...

      Posted Jan 29, 2024 · Patrick Argao

      2

      Followers

      0

      Votes

      1

      Comment

      Split an unrelated request into a new ticket
      Answered
      We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

      Posted Mar 30, 2021 · Ari Harrison

      11

      Followers

      2

      Votes

      7

      Comments

      How do I prevent a public comment notification if an agent is replying to the thread from outside zendesk (Outlook/Gmail/etc)
      In our organization, sometimes the CC'ed users (mostlly our internal team members who are not on zendesk) try to create ...

      Posted Nov 13, 2024 · karankuwarbidxb

      1

      Follower

      0

      Votes

      0

      Comments

      Bad view ticket counter
      Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name i...

      Posted Jun 22, 2023 · DOMINGO GONZALEZ

      9

      Followers

      2

      Votes

      9

      Comments

      How do you prevent agents from capturing public comments when the customer does not have an email address?
      Answered
      In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

      Posted Oct 28, 2022 · Mike

      3

      Followers

      1

      Vote

      3

      Comments

      Can I view the macros used in a ticket?
      Answered
      Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...

      Posted Apr 14, 2021 · Francisco Manalo

      4

      Followers

      0

      Votes

      3

      Comments

      ZenDesk App - An agent is talking to this customer
      Hi Guys,   I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...

      Posted Nov 07, 2024 · Al

      1

      Follower

      0

      Votes

      1

      Comment

      What is the maximum number of tickets that an End-User can submit per Hour?
      Hello,  We are currently facing an issue where our client is passing us extra volume from another source, by sending ind...

      Posted Sep 16, 2024 · Mauro P

      1

      Follower

      0

      Votes

      1

      Comment

      Autocorrect suddenly no longer working in Admin Ticket Reply area?
      Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari.  Is ...

      Posted Feb 10, 2023 · mws

      6

      Followers

      1

      Vote

      6

      Comments