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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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@mention email notifications
Answered
Have had some issues with Triggers notifying Agents when CC'd on a ticket but not when @mentioned in a private note. I'm...
Posted Apr 15, 2021 · Melvin Pearson
3
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1
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2
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Filtering tickets by language
Answered
Our support team works from various countries/languages, and it would be great to have an option to trigger new tickets ...
Posted Apr 08, 2021 · Sadie S
3
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0
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1
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Ticket Field Assignee
Answered
Hello, Just wondering if there are any workarounds regarding the Assignee field. Here's what I mean. Currently, we ru...
Posted Apr 22, 2021 · Léo Branch
4
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1
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Hi all! I've created a navbar to sit in all the outbound emails we send, as we now have a second support team I would l...
Posted Apr 05, 2021 · Danny Spooner
3
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0
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6
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We have an agent that needs to reach out to two individuals from our technical team. They aren't agents or light agents....
Posted Apr 09, 2021 · Alex Hooper
4
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6
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I have more than 15,000 open tickets. I want them all closed. How can I do this?
Posted Apr 05, 2021 · Patrick Mulroy
3
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0
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2
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Hi, I have a problem. When a new ticket is made from a customer contacting me and I answer, the answer sometimes doesn...
Posted Apr 08, 2021 · Julie Hansen
2
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1
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I was wondering why the ticket number was so low in the last few weeks. Then I learned why. Most of the tickets were ma...
Posted Mar 29, 2021 · Edin C.
2
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1
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I want to attach an image in the middle of comment, but when i copy and paste the image it appears as "null" Please l...
Posted Apr 13, 2021 · 전누리
2
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1
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Block E-mail
Answered
HI Can someone please guide me on how to block tickets sent to me that are copied to a particular e-mail address with t...
Posted Mar 25, 2021 · Meshal Mazen
2
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