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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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Does anyone have an interesting way to detect multiple tickets from a customer in Triggers?   I am looking to satisfy a ...

Posted Feb 19, 2025 · Michael

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Bonjour,   Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertiss...

Posted Feb 19, 2025 · Catherine CHAPLAIN

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Hi there,    I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a w...

Posted Feb 12, 2025 · Rich Herbert

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I am not able to copy a bill from prior month to current month, make changes and save the changes

Posted Feb 05, 2025 · joyce baxley

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Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support.   In some ca...

Posted Feb 06, 2025 · Zach Gilbert

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Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...

Posted Mar 06, 2024 · Daniel Silva

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Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...

Posted Mar 23, 2023 · Kevin Zhou

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Dear Zendesk Product Team,   We would like to share our suggestions for enhancing the customizable Dashboard for Agents....

Posted Oct 17, 2024 · Zhansaya Adyrbek

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Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

Posted Aug 12, 2022 · Emily Angel

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Hi All.  I am having some trouble excluding an email address from receiving an auto-responder email. I have included so...

Posted Mar 03, 2022 · Haley W.

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