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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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Is there a place where this information is stored? I put in a ticket weeks ago at this point and nobody is providing a r...

Posted Dec 30, 2024 · Jake Warren

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I created trigger to send survey to our customer. I prefer to use {{satisfaction.rating_section}} because the "Good, I'm...

Posted Nov 01, 2024 · Vityria Vongsisca

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Hello all!    Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my jou...

Posted Sep 13, 2024 · Geoff Ludwig

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Does anyone have recommendations for how to set up some type of 24/7 Coverage without having actual staff online and wor...

Posted Oct 23, 2024 · Jake Warren

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We respond to many Messaging tickets daily, but our agents must use up their valuable time assigning the ticket to thems...

Posted Jul 19, 2024 · Jack

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So today I am able to auto-cc client users on tickets when tickets are created for the org that they are associated to. ...

Posted Jul 11, 2024 · Jake Warren

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A lot of our customers are appearantly self closing tickets, by accident.    The answer bot suggests articles and the cu...

Posted Jul 21, 2024 · marcel vuijk

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My company uses Macros to send basic information to our clients. There are fields we add to these macros, but not every ...

Posted Oct 31, 2024 · Emily Baker-King

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When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the ...

Posted Sep 04, 2024 · Nora

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We're trying to parse the Zendesk JSON ticket export file that we downloaded from the admin center.  The documentation a...

Posted Dec 29, 2024 · Ryan Ozimek

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