Recent searches
No recent searches
Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
Show all
Sort by recent activity
Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?
Posted Apr 18, 2024 · Jennifer Remler
4
Followers
0
Votes
4
Comments
Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...
Posted Nov 28, 2024 · Partha Iyengar
1
Follower
0
Votes
0
Comments
Views - Folders
Answered
Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...
Posted Aug 11, 2015 · Jamie Gregory
11
Followers
0
Votes
13
Comments
I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...
Posted Dec 06, 2023 · MJ MJ
4
Followers
0
Votes
5
Comments
Email Forwarding ERROR/FAILED
Answered
Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...
Posted Jan 29, 2024 · Patrick Argao
2
Followers
0
Votes
1
Comment
We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...
Posted Mar 30, 2021 · Ari Harrison
11
Followers
2
Votes
7
Comments
Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name i...
Posted Jun 22, 2023 · DOMINGO GONZALEZ
9
Followers
2
Votes
9
Comments
In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...
Posted Oct 28, 2022 · Mike
3
Followers
1
Vote
3
Comments
Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...
Posted Apr 14, 2021 · Francisco Manalo
4
Followers
0
Votes
3
Comments
Hi Guys, I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...
Posted Nov 07, 2024 · Al
1
Follower
0
Votes
1
Comment