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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?

Posted Apr 18, 2024 · Jennifer Remler

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Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...

Posted Nov 28, 2024 · Partha Iyengar

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Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...

Posted Aug 11, 2015 · Jamie Gregory

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I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...

Posted Dec 06, 2023 · MJ MJ

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Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...

Posted Jan 29, 2024 · Patrick Argao

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We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...

Posted Mar 30, 2021 · Ari Harrison

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Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name i...

Posted Jun 22, 2023 · DOMINGO GONZALEZ

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In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...

Posted Oct 28, 2022 · Mike

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Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...

Posted Apr 14, 2021 · Francisco Manalo

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Hi Guys,   I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...

Posted Nov 07, 2024 · Al

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