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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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I'm wanting to make a trigger or automation work with the condition that the requester phone number is blank. I have a “...
Posted Oct 01, 2024 · Larry Click
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I am calling the Zendesk API from an external Vue app to retrieve all articles. I can render the article body in HTML, b...
Posted Sep 24, 2024 · Emad Eddin Alzeibak
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It looks pretty straightforward to translate a ticket field description for end users based off the language using dynam...
Posted Sep 25, 2024 · Wil Hines
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I saw this article - https://support.zendesk.com/hc/en-us/articles/4408830699546-Migrating-the-Zendesk-Jira-integration-...
Posted Mar 14, 2024 · Jake Warren
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Is there anyway to identify tickets that include an attachment in a View in Zendesk Support?
Posted Sep 23, 2022 · Vegard Andersen
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Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders a...
Posted Sep 16, 2024 · Saurabh Srivastava
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We're trying to create two triggers or automations—one to tag a Next Reply SLA breach and another for a TTR SLA breach. ...
Posted Aug 30, 2024 · Shashank Tripathi
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Hi All, I'm new to this forum. We use Zendesk as our way for clients to raise tickets to us. Recently I notice that ...
Posted Sep 10, 2024 · Justin White
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We use Zendesk integrated with our Chatbot for customer support. When a customer interacts with the Chatbot and reaches ...
Posted Sep 05, 2024 · IT ESX
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I want to restrict a ticket field updation to sepcific group?
Posted Apr 04, 2022 · Vamshi R
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