Zendesk Suite Q&A
New postAsk questions about Zendesk Suite or share your expertise by answering questions.
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How do I add fields to show on each ticket? Answered0 votes 2 comments
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Looking for help on workforce planning in a tiered structure. Answered1 vote 3 comments
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Turn on Agent workspace does not enable agent workspace Answered0 votes 2 comments
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How do I change the user name of an end user? Answered0 votes 3 comments
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Create ticket view by specific ticket created time Answered0 votes 1 comment
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How do I report on the number of updates an agent makes on a custom field? Answered0 votes 1 comment
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Measuring tickets by workday in te month Answered0 votes 2 comments
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Automatically transfer ticket to specific view based on received by e-mail Answered0 votes 3 comments
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Problem: Email Always gets CCed while CC is enabled Answered0 votes 1 comment
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How can I change the date format in ticket view? Answered0 votes 1 comment
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Facebook Comments Answered0 votes 3 comments
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Resolution time medians do not match status time medians Answered1 vote 1 comment
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Making fields mandatory Answered0 votes 1 comment
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Manager Approval process using imported manager email Answered0 votes 3 comments
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Zendesk forms for specific user groups Answered0 votes 1 comment
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Voicemail with options for the basic business information Answered0 votes 4 comments
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How to build a self-service widget to allow end-users to request a refund from Stripe via the Help Center? Answered0 votes 1 comment
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How can I remove the company name in email replies? Answered0 votes 2 comments
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turn off auto-responder Answered0 votes 1 comment
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Redering Categories page on home page Answered0 votes 7 comments
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Change Macros based on ticket form Answered0 votes 1 comment
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Pagination on Problem Tickets Answered0 votes 2 comments
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In ticket alert based on time tracker Answered0 votes 4 comments
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Re-enter password during password reset Answered0 votes 1 comment
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Different languages in the same country for chat form/webform and help centre? Answered0 votes 1 comment
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Reopened Tickets time track Answered0 votes 5 comments
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When agents are in an offline or transfer state in Zendesk Talk incoming calls are cut off. Answered0 votes 1 comment
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Filter view SLA metrics Answered1 vote 1 comment
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From one support agent to three - Best practices? Answered0 votes 2 comments