Troubleshooting and Q&A

Ask questions about Zendesk Suite or share your expertise by answering questions.

How do I ensure that ALL responses from customers come to the Unassigned Tickets Inbox? Answered
- Joe Ferreira
- January 15, 2022 19:05
0 votes 1 comment
Notifying inbound callers about a known issue Answered
- Jay McCormack
- January 14, 2022 20:29
0 votes 1 comment
Timers for Chat SLA Answered
- Jamie Davis
- January 07, 2022 13:56
1 vote 2 comments
How to hide call recordings? Answered
- Gerardo
- January 06, 2022 09:37
1 vote 1 comment
Can I have a ticket type without a form? Answered
- Matthew Gilboy
- January 05, 2022 22:58
0 votes 1 comment
How to structure this SLA? Answered
- Victoria Thrash
- January 05, 2022 21:58
0 votes 3 comments
How to identify call recordings in tickets? Answered
- Gerardo
- January 05, 2022 16:36
2 votes 4 comments
Calculated Metrics not returning correct value Answered
- Rebecca Che
- January 05, 2022 16:32
0 votes 4 comments
Agent's cant move ticket to other Groups with access to all? Answered
- Kris Scott
- January 05, 2022 12:47
1 vote 2 comments
Need some restriction in raising a follow-up ticket Answered
- Vinodh Salla
- January 05, 2022 07:14
0 votes 1 comment
Help Center Buttons Answered
- Jeffrey Derricott
- January 05, 2022 00:36
0 votes 2 comments
Tickets left open after "successfull" Answer Bot suggestion Answered
- Emmet Haughian
- January 04, 2022 16:56
- Edited
0 votes 3 comments
Android webview unable to show Zendesk form dropdown lists Answered
- Eddy How
- January 03, 2022 04:55
0 votes 1 comment
Duda Answered
- carolina lozada
- December 30, 2021 16:29
0 votes 4 comments
# Unique Visitors to Help Center Answered
- Jessica Starr
- December 29, 2021 18:03
0 votes 1 comment
Show category by setting value Answered
- Serhii Danchuk
- December 29, 2021 10:08
1 vote 8 comments
Spam Settings Keywords Answered
- Intelligence, Inc.
- December 27, 2021 16:07
- Edited
0 votes 1 comment
ZenDesk Talk Issues Answered
- todd
- December 24, 2021 20:14
- Edited
0 votes 1 comment
New Groups not showing up in Assignee Field Answered
- Paul OConnor
- December 23, 2021 19:31
0 votes 1 comment
How to achieve the use case for 'Products & Orders' mentioned in the product catalogue? Answered
- Ashish Dandgawhale
- December 23, 2021 13:26
- Edited
0 votes 1 comment
How to get Reports Create and Edit access Answered
- Abdul Rahman
- December 23, 2021 13:06
0 votes 1 comment
Resize Sidebar App on Sandbox Answered
- RJ Torres
- December 23, 2021 09:56
0 votes 1 comment
Contacting a supervisor Answered
- Monica Hooge
- December 22, 2021 21:43
0 votes 3 comments
How many options/values can I enter in a ticket drop-down field? Answered
- Marco Diani
- December 22, 2021 13:26
2 votes 1 comment
Is there any way to resize your ticket sidebar in your zendesk app? or how to be resizable to? Answered
- KD Gomez
- December 22, 2021 08:31
0 votes 3 comments
How to setup query in Explore Answered
- Wakao, Kiyotaka
- December 22, 2021 02:37
0 votes 1 comment
Article Helpful Feedback Answered
- Scot Sroka
- December 21, 2021 15:50
2 votes 1 comment
Side conversations marked as done child ticket set as solved Answered
- Gerardo
- December 21, 2021 13:46
2 votes 1 comment
Time filter is not working for different status of tickets at a particular time Answered
- Hari
- December 21, 2021 12:17
1 vote 2 comments
Table of contents? Answered
- Kai Schmitte
- December 21, 2021 09:45
1 vote 13 comments

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