Zendesk Suite Q&A – Zendesk help

Ask questions about Zendesk Suite or share your expertise by answering questions.

How do I add fields to show on each ticket? Answered
- Amanda Harvey
- August 18, 2022 11:00
0 votes 2 comments
Looking for help on workforce planning in a tiered structure. Answered
- Allen Lai / Head of CX @ Otter.ai
- August 15, 2022 23:15
1 vote 3 comments
Turn on Agent workspace does not enable agent workspace Answered
- Adam Moennig
- August 12, 2022 18:00
0 votes 2 comments
How do I change the user name of an end user? Answered
- Simon Welander
- August 11, 2022 09:50
0 votes 3 comments
Create ticket view by specific ticket created time Answered
- Nguyễn Ngọc Linh
- August 06, 2022 17:11
0 votes 1 comment
How do I report on the number of updates an agent makes on a custom field? Answered
- Everett Louie
- August 04, 2022 17:25
0 votes 1 comment
Measuring tickets by workday in te month Answered
- Pedro Farias
- August 04, 2022 14:29
0 votes 2 comments
Automatically transfer ticket to specific view based on received by e-mail Answered
- Alex Ramirez
- August 04, 2022 14:20
0 votes 3 comments
Problem: Email Always gets CCed while CC is enabled Answered
- Masih Ariani
- August 04, 2022 11:01
- Edited
0 votes 1 comment
How can I change the date format in ticket view? Answered
- Nick
- August 04, 2022 10:30
0 votes 1 comment
Facebook Comments Answered
- Mohamed Hosny
- August 03, 2022 15:47
0 votes 3 comments
Resolution time medians do not match status time medians Answered
- James Taylor
- August 03, 2022 14:41
1 vote 1 comment
Making fields mandatory Answered
- Roy Rodrigues
- August 02, 2022 23:32
0 votes 1 comment
Manager Approval process using imported manager email Answered
- Foad Izagaren
- August 02, 2022 11:51
0 votes 3 comments
Zendesk forms for specific user groups Answered
- Foad Izagaren
- August 02, 2022 11:48
0 votes 1 comment
Voicemail with options for the basic business information Answered
- Sangi Mok
- August 02, 2022 07:24
0 votes 4 comments
How to build a self-service widget to allow end-users to request a refund from Stripe via the Help Center? Answered
- Allen Lai / Head of CX @ Otter.ai
- July 28, 2022 07:13
0 votes 1 comment
How can I remove the company name in email replies? Answered
- Vedant Pednekar
- July 26, 2022 18:52
0 votes 2 comments
turn off auto-responder Answered
- Gary Morgan
- July 26, 2022 15:55
0 votes 1 comment
Redering Categories page on home page Answered
- Marvin Toussaint
- July 26, 2022 14:28
0 votes 7 comments
Change Macros based on ticket form Answered
- Shannon Moran
- July 26, 2022 13:11
0 votes 1 comment
Pagination on Problem Tickets Answered
- Josie Fidalgo
- July 26, 2022 12:32
0 votes 2 comments
In ticket alert based on time tracker Answered
- Denis Oskolkov
- July 26, 2022 08:41
0 votes 4 comments
Re-enter password during password reset Answered
- Administrator
- July 25, 2022 05:43
0 votes 1 comment
Different languages in the same country for chat form/webform and help centre? Answered
- Olympia
- July 24, 2022 12:47
0 votes 1 comment
Reopened Tickets time track Answered
- Prerana Jawalkar
- July 22, 2022 20:13
0 votes 5 comments
When agents are in an offline or transfer state in Zendesk Talk incoming calls are cut off. Answered
- Zendesk Admin
- July 22, 2022 16:02
0 votes 1 comment
Filter view SLA metrics Answered
- Gerardo
- July 22, 2022 13:15
1 vote 1 comment
From one support agent to three - Best practices? Answered
- Lan Vuga
- July 22, 2022 08:55
0 votes 2 comments
Can I use Webhooks to send data from a Zendesk support ticket to a Google Sheet and then using that data in a lookup, return results to the Zendesk ticket as an internal note? Answered
- Martin Cubitt
- July 22, 2022 08:19
- Edited
0 votes 2 comments

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