Zendesk Suite Q&A
New postAsk questions about Zendesk Suite or share your expertise by answering questions.
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Agent Status, Routing and Monitoring FAQ Pinned3 votes 0 comments
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Removing "Null" as an Option from Required Ticket Fields for End-Users22 votes 9 comments
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Using CCs as conditions for Triggers and Automations9 votes 7 comments
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Trigger condition with evaluation of the numeric value in ticket field8 votes 8 comments
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WhatsApp/Messaging Agent Work Space8 votes 10 comments
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Duplicate existing chatbot flowbuilder7 votes 6 comments
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Bad CSAT - Mandatory.7 votes 2 comments
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Sending one email to two support addresses Answered7 votes 11 comments
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Help/App request: Article Feedback reporting from customers Answered6 votes 6 comments
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Article Helpful Feedback Answered6 votes 2 comments
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Light Agent Training Material6 votes 2 comments
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Recall / unsend email6 votes 10 comments
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Instagram Story Replies not logged as tickets Answered6 votes 5 comments
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Can I create a ticket view based on a custom organization field6 votes 11 comments
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Live data filtering Answered6 votes 5 comments
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How do I alter column widths please? Answered6 votes 9 comments
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User Identification in messaging5 votes 2 comments
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Copy/Paste Stripping Characters in Agent Workspace5 votes 5 comments
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Create a Zendesk view with "mentions" Answered5 votes 14 comments
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Some tickets don't show replies/updates immediately Answered4 votes 12 comments
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Guide Search Needs to show date of last article update4 votes 6 comments
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Run a macro from a trigger? Answered4 votes 6 comments
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How to add and mark an event in a chart on a Zendesk custom query?4 votes 2 comments
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Ticket Form Improvement Answered4 votes 6 comments
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Date user fields: "is NOT within …"4 votes 3 comments
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Availability of live captions/transcriptions for Zendesk Talk calls?4 votes 1 comment
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What's the best way to peer review an article? Answered4 votes 3 comments
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Audit Logs for Changes to Help Center/Guide/Gather Answered4 votes 5 comments
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Customizing view of Incident tickets within Problem ticket4 votes 9 comments