Zendesk Suite Q&A
New postAsk questions about Zendesk Suite or share your expertise by answering questions.
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Agent Status, Routing and Monitoring FAQ Pinned0 votes 0 comments
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Sending one email to two support addresses Answered7 votes 9 comments
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WhatsApp/Messaging Agent Work Space7 votes 10 comments
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Article Helpful Feedback Answered6 votes 1 comment
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Using CCs as conditions for Triggers and Automations6 votes 6 comments
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Copy/Paste Stripping Characters in Agent Workspace5 votes 5 comments
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Instagram Story Replies not logged as tickets Answered5 votes 5 comments
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Bad CSAT - Mandatory.4 votes 2 comments
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Some tickets don't show replies/updates immediately Answered4 votes 4 comments
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Trigger condition with evaluation of the numeric value in ticket field4 votes 5 comments
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Light Agent Training Material4 votes 2 comments
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Ticket Form Improvement Answered4 votes 6 comments
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Availability of live captions/transcriptions for Zendesk Talk calls?4 votes 1 comment
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Audit Logs for Changes to Help Center/Guide/Gather Answered4 votes 3 comments
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Password Expiry End User Experience Planned4 votes 3 comments
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Live data filtering Answered4 votes 3 comments
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Follower condition for trigger? Answered4 votes 3 comments
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How do I alter column widths please? Answered4 votes 7 comments
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Explore widget editing layers3 votes 1 comment
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What Prevents Data From Appearing in a Query Answered3 votes 2 comments
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Can no Longer Paste Images in Support Tickets3 votes 5 comments
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Side conversations marked as done child ticket set as solved3 votes 2 comments
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How do you contact support when your site is down? Answered3 votes 4 comments
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Run a macro from a trigger? Answered3 votes 6 comments
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How to add and mark an event in a chart on a Zendesk custom query?3 votes 2 comments
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Date user fields: "is NOT within …"3 votes 3 comments
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Sort Guide articles by owner or author3 votes 0 comments
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Looking for examples of companies using Community.3 votes 3 comments
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Impact of Flow builder on selfservice %3 votes 2 comments