Recent searches
No recent searches
Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
Show all
Sort by recent activity
Hello, we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible ...
Posted May 18, 2023 · Viktor Hristovski
7
Followers
3
Votes
7
Comments
Hello, We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in ...
Posted Dec 17, 2024 · Gerrit
1
Follower
0
Votes
1
Comment
Is there a place where this information is stored? I put in a ticket weeks ago at this point and nobody is providing a r...
Posted Dec 30, 2024 · Jake Warren
2
Followers
0
Votes
1
Comment
Hello, I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the updat...
Posted Dec 18, 2024 · Lara Atkins
3
Followers
0
Votes
3
Comments
I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...
Posted Jan 09, 2025 · Aaron Doane
1
Follower
2
Votes
1
Comment
We have a customer that we email with regularly and they work out of Salesforce for their communications. For a long tim...
Posted Mar 07, 2024 · Daniel Rafeedie
5
Followers
0
Votes
3
Comments
We are trying to send a webhook event in which a webhook is triggered when a ticket moves to closed or resolved status....
Posted Jan 09, 2025 · Jason Blood
0
Followers
1
Vote
0
Comments
I created trigger to send survey to our customer. I prefer to use {{satisfaction.rating_section}} because the "Good, I'm...
Posted Nov 01, 2024 · Vityria Vongsisca
5
Followers
1
Vote
6
Comments
Hello all! Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my jou...
Posted Sep 13, 2024 · Geoff Ludwig
2
Followers
0
Votes
3
Comments
Does anyone have recommendations for how to set up some type of 24/7 Coverage without having actual staff online and wor...
Posted Oct 23, 2024 · Jake Warren
1
Follower
0
Votes
1
Comment