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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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We respond to many Messaging tickets daily, but our agents must use up their valuable time assigning the ticket to thems...
Posted Jul 19, 2024 · Jack
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So today I am able to auto-cc client users on tickets when tickets are created for the org that they are associated to. ...
Posted Jul 11, 2024 · Jake Warren
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A lot of our customers are appearantly self closing tickets, by accident. The answer bot suggests articles and the cu...
Posted Jul 21, 2024 · marcel vuijk
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My company uses Macros to send basic information to our clients. There are fields we add to these macros, but not every ...
Posted Oct 31, 2024 · Emily Baker-King
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When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the ...
Posted Sep 04, 2024 · Nora
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We're trying to parse the Zendesk JSON ticket export file that we downloaded from the admin center. The documentation a...
Posted Dec 29, 2024 · Ryan Ozimek
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Hi, Our company has three distinct financial groups, each aligned with a specific business vertical. I am looking for a...
Posted Oct 09, 2024 · Bruno Gabriel
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Hello I want to add a notify action to a trigger. On the new ticket, I want to send an mail to the assignee as main re...
Posted Dec 30, 2024 · Ido Shabi
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Has anyone found a good way to organize these tickets that are linked together? The way we operate is for every product ...
Posted Jul 11, 2024 · Jake Warren
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Our Zendesk application connected to Twitter and sometimes our customer send image via Twitter DM. In Zendesk the image ...
Posted Jul 23, 2024 · Rangga Putra Pertama
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