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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Out of Office Notification
Answered
Good afternoon, We're facing an issue that out of office notifications are not being received into Zendesk. The probl...
Posted Aug 09, 2021 · Sunita Ramdien
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Hello, We are new to Zendesk and trying to get fully up and running. Many of our techs are contacted through their work...
Posted Aug 27, 2021 · TBD
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I have some clients who have a vacation message on the email as an autoresponder. When they open a ticket it is duplicat...
Posted Aug 30, 2021 · Loris Modena
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An end user wrote into me, which created a ticket. They added CC'ed email addresses on their message. When I reply, the...
Posted Aug 24, 2021 · Joey Pilot
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Hello,As it should be, when my suppport address is in CC of a mail, a ticket is created.But when an other person that wa...
Posted Aug 10, 2021 · Renaud Croix
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Hi! Second day of Zendesk here.I have looked for answers but could not find anything similar. When I see a new tick...
Posted Aug 06, 2021 · Nico V
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Customer's keep contacting us using the support email support+id123@example.com rather than our actual support email (su...
Posted Aug 06, 2021 · Hayden Fithyan
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We work 24/7 and each agent has a specific roster. Can I setup notification emails (for new tickets & replies to ticket...
Posted Aug 09, 2021 · vaibhav
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We are currently using a custom dropdown list for Primary, Secondary and Tertiary Root Causes on incidents. My question...
Posted Aug 17, 2021 · john alfonso
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Hi, We sending customer emails via trigger's placeholder like {{ticket.description}}at the moment of ticket creati...
Posted Sep 06, 2021 · Kirill Vakhrin
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