Recent searches

No recent searches

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

New post
Show all
    Sort by recent activity
      Add columns to Deleted and Suspended ticket views
      Answered
      Hello,I woud like to add "Requester" column in the Suspended and Deleted ticket views.How to do it ? Thank you

      Posted Aug 05, 2021 · Renaud Croix

      4

      Followers

      1

      Vote

      1

      Comment

      Do Zendesk tickets support all types of HTML?
      Answered
      Hi Zendesk! We learned that Zendesk tickets support HTML.  Do you know if it supports all HTML features, or only a subs...

      Posted Aug 04, 2021 · Jessica Su (Data)

      2

      Followers

      1

      Vote

      8

      Comments

      Attaching files to tickets with user consent
      Answered
      Hi Zendesk, Related to bug reporting, I would like to attach the user logs from our game to each ticket that is sent to...

      Posted Aug 03, 2021 · Nacho Cortés

      2

      Followers

      0

      Votes

      3

      Comments

      Suspended tickets
      Answered
      We are seeing a number of suspended tickets being generated.  I tried to apply triggers and automation but they don't ap...

      Posted Jul 27, 2021 · Bill Spies

      3

      Followers

      0

      Votes

      2

      Comments

      Cloning tickets prevented by attachments?
      Answered
      We have begun using the Clone Ticket app. It seems like if the ticket has an attachment, you cannot clone the ticket. I ...

      Posted Jul 21, 2021 · Roger Whitacre

      2

      Followers

      0

      Votes

      1

      Comment

      Bulk Support Emails function?
      Answered
      Is there a way to bulk email out to our customers via support? This is NOT for marketing purposes. E.g There is a delay...

      Posted Jul 15, 2021 · Taimoor Khan

      2

      Followers

      0

      Votes

      1

      Comment

      Changing Ticket Forms Automatically based on Keywords in incoming E-mail.
      Answered
      Hi everybody, I am looking for a way to automate the adjustment of the Ticket Form based on keywords found in the body e...

      Posted Jul 13, 2021 · Fakhri - [FSG] Customer Care

      3

      Followers

      3

      Votes

      4

      Comments

      Support desk as a 3rd party
      Answered
      We are a 3rd party for our clients and act as support desk for them.Typical cases can flow like this:customer buys somet...

      Posted Jul 07, 2021 · James Burt

      3

      Followers

      0

      Votes

      1

      Comment

      Create dependency ticket fields
      Answered
      I would like to create a field called category and a field called subcategory. The subcategory field may only show field...

      Posted Jul 19, 2021 · Marco van Bergeijk

      2

      Followers

      0

      Votes

      2

      Comments

      Adding A Second Support Email For A Canadian Group/Team
      Answered
      Hello! I have Organizations created for a US team and a Canadian team of agents (support@subdomain.zendesk.com, VS supp...

      Posted Jul 10, 2021 · zach.prasser

      2

      Followers

      0

      Votes

      1

      Comment