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Q&A - Tickets and email
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In our organization, sometimes the CC'ed users (mostlly our internal team members who are not on zendesk) try to create ...
Posted Nov 13, 2024 · karankuwarbidxb
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In some cases, no e-mail is recorded for the requester. Ex. for incoming calls or when a ticket is shared between two Ze...
Posted Oct 28, 2022 · Mike
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Goal: Prevent agents from sending the same macros Context: I can see the tag feature. However, we have so many tags, th...
Posted Apr 14, 2021 · Francisco Manalo
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Hi Guys, I'm the only agent but when I look at new tickets via the ZenDesk App I'm not able to response as it's in use...
Posted Nov 07, 2024 · Al
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Hello, We are currently facing an issue where our client is passing us extra volume from another source, by sending ind...
Posted Sep 16, 2024 · Mauro P
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Suddenly, keyboard shortcuts / autocorrect aren't working in the Zendesk ticket reply area in the admin in Safari. Is ...
Posted Feb 10, 2023 · mws
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We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule. I'm trying to figure out...
Posted Nov 06, 2024 · Zach Ihle
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How can we remove the numbers next to the views Shared and Personal?
Posted Oct 15, 2024 · Michiel De Pauw
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We're currently trying to decrease our one-touch ticket rate and a large number of our tickets are merging duplicate tic...
Posted May 13, 2022 · Wattpad Help
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We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help...
Posted Dec 22, 2021 · Tino R.
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