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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Hi ! We have set up a restricted access to our Zendesk instance with some domains listed in the allow list and all othe...
Posted Feb 12, 2021 · Anaïs France
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I need to create virtual email data for training purpose in Zendesk Support/sandbox (~1k email). I tried using script to...
Posted Mar 03, 2021 · CS Agent
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When my customer responds to an existing ticket, it shows her name as the person replying mismatched with our support em...
Posted Feb 22, 2021 · Janice Darlington
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Currently, our organization has a support web form which has the user input their own email to submit a request. We'd ...
Posted Feb 25, 2021 · Kristen Malecki
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Merge IF same email
Answered
Hello, My client email use again before we get the time to reply. I want to take all my 10000 emails and automatical...
Posted Feb 15, 2021 · Janny Support
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When a ticket status is changed to Solved, how long are they searchable within Zendesk?
Posted Mar 08, 2021 · Jeff Friedman
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How to count emails by alias
Answered
I have zenddesk on support@company.com but I want emails on sent to the alias guest@company.com to forward to zend desk....
Posted Mar 01, 2021 · Scott Weiner
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When responding to a client, if we copy and paste a picture or link into the ticket, click back up towards the top of ou...
Posted Feb 19, 2021 · Elaina McClure
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Hi Support, When I created a ticket and others reply, sometimes I'll receive email notification and sometimes not, how...
Posted Jan 19, 2021 · Lai Ching Lo
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We have an issue where we can reply to customers via email but not create new emails straight out of the bin. First, we...
Posted Mar 03, 2021 · Kyrsten Lindgren
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