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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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We use Zendesk integrated with our Chatbot for customer support. When a customer interacts with the Chatbot and reaches ...
Posted Sep 05, 2024 · IT ESX
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I want to restrict a ticket field updation to sepcific group?
Posted Apr 04, 2022 · Vamshi R
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Buenos días ¿Es posible borrar/eliminar tickets automáticamente si cumplen un criterio? Por ejemplo, los tickets que t...
Posted Aug 28, 2024 · Juan Enrique Varela Rastrero
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Hi Community, I’m trying to set an agent signature based on the channel that the ticket came from. I know that there...
Posted Oct 10, 2018 · Dominic
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I'm looking for a simple way to retrieve the message-id from 40 tickets. It looks like this is not included in any of th...
Posted May 10, 2022 · CJ Johnson
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How to apply triggers based on agent status. For example, agents offline assign the ticket to a group and place it on ho...
Posted Aug 27, 2024 · Melissa
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Hi, one of our customers uses side conversations to communicate with us (IT serviceprovider). Unfortunately, our own tic...
Posted Aug 01, 2024 · hochheim
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are we able to pull a report on outbound email sent through zendesk based on subject title? Is there a way to track ope...
Posted Apr 24, 2021 · Sandy Vangyi
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Has anyone encountered this? Whenever I add {{satisfaction.rating_section}}, it looks very odd when looking in the emai...
Posted Aug 20, 2024 · Kyle Beaulieu
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Hi everyone, I'm a newbie in Zendesk but i need to find a solution for a customer. He doesn't want to use our forms bu...
Posted Aug 07, 2024 · Nicolas BILLAUD
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