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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Trigger or Automation on Missing Requester Phone Number
      Answered
      I'm wanting to make a trigger or automation work with the condition that the requester phone number is blank. I have a “...

      Posted Oct 01, 2024 · Larry Click

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      Loading css application.css in external template like vue, react template
      Answered
      I am calling the Zendesk API from an external Vue app to retrieve all articles. I can render the article body in HTML, b...

      Posted Sep 24, 2024 · Emad Eddin Alzeibak

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      Printing specific fields
      Answered
      Hi all.    Is there a way to print just print out just specific fields such as the requestor name, subject and a custom ...

      Posted Sep 29, 2024 · Cliff Rene

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      Blank space added when an email is sent from triggers.
      Answered
      Hello everyone, I'm currently setting up a few triggers to send customized email to our customers. To do so, I'm using ...

      Posted Oct 13, 2021 · Florian PRESTIFILIPPO

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      Custom field description based off form or user tags?
      It looks pretty straightforward to translate a ticket field description for end users based off the language using dynam...

      Posted Sep 25, 2024 · Wil Hines

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      JIRA Server to JIRA Cloud Migration
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      I saw this article - https://support.zendesk.com/hc/en-us/articles/4408830699546-Migrating-the-Zendesk-Jira-integration-...

      Posted Mar 14, 2024 · Jake Warren

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      Identify tickets with attachments
      Answered
      Is there anyway to identify tickets that include an attachment in a View in Zendesk Support?

      Posted Sep 23, 2022 · Vegard Andersen

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      Subject character length limited to 255 in side conversation used in Macro
      Hi, I was using macro for side conversation where I have used subject line with 900 characters using some placeholders a...

      Posted Sep 16, 2024 · Saurabh Srivastava

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      We’re setting up triggers for NRT and TTR but can’t find "Hours since last SLA breach" in the conditions.
      We're trying to create two triggers or automations—one to tag a Next Reply SLA breach and another for a TTR SLA breach. ...

      Posted Aug 30, 2024 · Shashank Tripathi

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      Email spoofing alerts in Google
      Hi All,   I'm new to this forum.  We use Zendesk as our way for clients to raise tickets to us.  Recently I notice that ...

      Posted Sep 10, 2024 · Justin White

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