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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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We have an automation that sets tickets created on Saturday and Sunday to a Weekend Schedule. I'm trying to figure out...
Posted Nov 06, 2024 · Zach Ihle
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How can we remove the numbers next to the views Shared and Personal?
Posted Oct 15, 2024 · Michiel De Pauw
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Printing specific fields
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Hi all. Is there a way to print just print out just specific fields such as the requestor name, subject and a custom ...
Posted Sep 29, 2024 · Cliff Rene
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same issue as this post : incorrect email addresses used in correspondence creates a ‘contact’ for the incorrect rec...
Posted Oct 11, 2024 · Shyanne Lawrence
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Afternoon, A few of my agents have been commenting that on occasion, a side conversation that they have created vanishe...
Posted Mar 08, 2024 · Carson Hess
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Ticket Creation Issues
Answered
Howdy all! I am trying to add the {{ticket.title}} in the Subject line of the automated Notify by email > Ticket Requ...
Posted Oct 18, 2024 · Geoff Ludwig
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We're currently trying to decrease our one-touch ticket rate and a large number of our tickets are merging duplicate tic...
Posted May 13, 2022 · Wattpad Help
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We have several ticket forms available to meet the needs of our business, and these same forms are available on our Help...
Posted Dec 22, 2021 · Tino R.
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Hello, We have a global Operations team based out of multiple countries and at times during an email conversation the t...
Posted Aug 11, 2023 · karankuwarbidxb
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Hello everyone, I'm currently setting up a few triggers to send customized email to our customers. To do so, I'm using ...
Posted Oct 13, 2021 · Florian PRESTIFILIPPO
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