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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      Exporting Comments into Excel
      Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?

      Posted Apr 18, 2024 · Jennifer Remler

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      Way to organize Problem/Incident ticket data?
      Has anyone found a good way to organize these tickets that are linked together? The way we operate is for every product ...

      Posted Jul 11, 2024 · Jake Warren

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      Opening authenticated image via API
      Our Zendesk application connected to Twitter and sometimes our customer send image via Twitter DM. In Zendesk the image ...

      Posted Jul 23, 2024 · Rangga Putra Pertama

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      Is it possible to pass the organization name into a custom field of the ticket?
      Answered
      In order to then map it with another tool, I would like to have the organisation name of the requester as a custom field...

      Posted Oct 04, 2023 · Cláudia Araújo

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      Looking for a way to track high-priority tickets visually in the ZD support agent
      Answered
      Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a parti...

      Posted Mar 28, 2019 · Alex Thorwaldson

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      Existing ticket forwarded by user to another Support address in Zendesk
      Hello everyone! Hoping someone has a solution or lend some insight. I have frequently come across an issue where a user ...

      Posted Nov 29, 2024 · Noelle Cheng

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      How can I reverse a executed Makro?
      Dear Community,   I have a problem in that I sometimes accidentally click on Macros, which changes the ticket structure ...

      Posted Nov 21, 2024 · Annika Werner

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      Views - Folders
      Answered
      Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...

      Posted Aug 11, 2015 · Jamie Gregory

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      Why are internal notes being used
      Answered
      I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...

      Posted Dec 06, 2023 · MJ MJ

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      Email Forwarding ERROR/FAILED
      Answered
      Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...

      Posted Jan 29, 2024 · Patrick Argao

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