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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

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      How do I alter column widths please?
      Answered
        Hi How do I change the column widths please? I need all of these columns. I need to see all of them at the same ti...

      Posted Jan 11, 2020 · Paul Wooster

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      Updating / combining tickets from external alert emails ?
      Hello,  I've seen this subject mentioned and we've tried a number of times to figure this out with no luck so far, so ho...

      Posted Mar 07, 2025 · Will

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      Ticket Attachments - Ability to Set Maximum File Limit per Form
      Hello, We are cutting over from Freshdesk to Zendesk next Tuesday morning (3/11) and our compliance team asked me if end...

      Posted Mar 06, 2025 · Jayci Minjare

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      Are there Rate Limits on ticket endpoints other than account ids?
      I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's wha...

      Posted Mar 04, 2025 · Travis Spangle

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      Omnichannel routing for L1 and L2
      I have approximately 200 categories of tickets (there are conditions on conditions on conditions in my form!) which can ...

      Posted Mar 04, 2025 · Dean Paquola

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      entries in views
      Is it possible to set the entries which have been edited due to new information or updates to bold or italic? I have sea...

      Posted Mar 03, 2025 · Dennis Lubberding

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      Email notifications based on ticket thresholds
      I am looking for a way to send a notification to specific agents when an organization's open ticket count exceeds a cert...

      Posted May 09, 2024 · bill cicchetti

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      Extract date from subject and pass it to a custom field
      Answered
      Hello, We have given our customers a standard subject line that they can use to raise tickets. Something like this: Boo...

      Posted Nov 01, 2023 · karankuwarbidxb

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      Is there a way to set that when a light agent makes an internal note on a ticket, it will set the ticket to open (if it is on pending or on-hold)?
      Answered
      Hi! We have many CSM's who will internally place a note on a ticket between a CX Agent and a client - and if the ticket...

      Posted Jul 14, 2023 · Alexander Coburn Davis

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      Comment mettre en place un blocage/avertissement lors de la mise en attente d'un ticket selon certaines conditions ?
      Bonjour,   Dans mon formulaire j'ai un champ de type liste déroulante avec plusieurs choix et je voudrais qu'un avertiss...

      Posted Feb 19, 2025 · Catherine CHAPLAIN

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