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Q&A - Tickets and email
Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.
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Can you please show me how to export to excel a list of all of my tickets with their corresponding comments?
Posted Apr 18, 2024 · Jennifer Remler
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Ideally, we would like the ability to add some custom CSS to the agent so that the background of a ticket row in a parti...
Posted Mar 28, 2019 · Alex Thorwaldson
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Hello everyone! Hoping someone has a solution or lend some insight. I have frequently come across an issue where a user ...
Posted Nov 29, 2024 · Noelle Cheng
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Dear Community, I have a problem in that I sometimes accidentally click on Macros, which changes the ticket structure ...
Posted Nov 21, 2024 · Annika Werner
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Hi...Am having a challenge in removing my earlier email id in Zendesk Sell. I would like all my emails to go to my new o...
Posted Nov 28, 2024 · Partha Iyengar
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Views - Folders
Answered
Hi, I'm just wondering can I organise my ticket views within folders, or group them together if you like? When I click...
Posted Aug 11, 2015 · Jamie Gregory
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I would like to know why internal notes are being used, can you share some real-life scenarios in which internal notes w...
Posted Dec 06, 2023 · MJ MJ
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Email Forwarding ERROR/FAILED
Answered
Hi, Zendesk failed to authenticate my email forwarding credentials from the Shopify domain. I input the correct DNS Sett...
Posted Jan 29, 2024 · Patrick Argao
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We are often getting replies to tickets that are completely unrelated to the original request. This makes managing the o...
Posted Mar 30, 2021 · Ari Harrison
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Hello, I want to share my issue with you: I have created some views, and when I load the views page, each view's name i...
Posted Jun 22, 2023 · DOMINGO GONZALEZ
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