Recent searches


No recent searches

Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.

New post

Hello,  we are using a dropdown field for a list of all of our customers and the list grew to over 200. Is it possible ...

Posted May 18, 2023 · Viktor Hristovski

7

Followers

3

Votes

7

Comments


Is there a way to generate a recurring ticket on a set scheduled and frequency? In HelpDesk - SolarWinds it is called Ta...

Posted Apr 24, 2024 · Rory Brown

7

Followers

1

Vote

6

Comments


Hello ,   I am unable to reply to tickets sent via e-mail and these tickets come directly closed. Is it possible to get ...

Posted Jan 16, 2025 · A.A.K.

2

Followers

0

Votes

1

Comment


Hello,   We have a brand signature. However, it is not attached in a side conversation. I can't find anything useful in ...

Posted Dec 17, 2024 · Gerrit

1

Follower

0

Votes

1

Comment


Hello,    I'm hoping someone might be able to help me out. We had a URL target that has been deactivated (with the updat...

Posted Dec 18, 2024 · Lara Atkins

3

Followers

0

Votes

3

Comments


I'm hoping someone else has run into this before and might have a solution. Currently, if multiple tickets from the same...

Posted Jan 09, 2025 · Aaron Doane

1

Follower

2

Votes

1

Comment


We have a customer that we email with regularly and they work out of Salesforce for their communications. For a long tim...

Posted Mar 07, 2024 · Daniel Rafeedie

5

Followers

0

Votes

3

Comments


We are trying to send a webhook event in which a webhook is triggered  when a ticket moves to closed or resolved status....

Posted Jan 09, 2025 · Jason Blood

0

Followers

1

Vote

0

Comments


I created trigger to send survey to our customer. I prefer to use {{satisfaction.rating_section}} because the "Good, I'm...

Posted Nov 01, 2024 · Vityria Vongsisca

5

Followers

1

Vote

6

Comments


Hello all!    Our company has been using Zendesk for almost 9 months now and it's working great. The next step of my jou...

Posted Sep 13, 2024 · Geoff Ludwig

2

Followers

0

Votes

3

Comments